Welcome touch — thanks, and here's your service contact.
Service reminder, timed to ownership — booked from the message.
Ownership check-in in the store's voice.
"Thinking about trading up next year" — flagged on the card, routed to their rep.
Illustrative product view · demo data (Sample Motors)
What it is
The long game. The Nurture Agent keeps the store in front of its buyers after the sale — service reminders, ownership touches, and repeat-business contact that runs for years, not days — on the store's schedule and inside the dealer's frequency caps.
What it does, day to day
- Sends service reminders and ownership milestones on the store's schedule, in the store's voice.
- Keeps past buyers warm with useful, spaced touches — never a barrage.
- Watches for the reply that signals a next purchase and routes it to the Prospect flow and the customer's rep.
- Keeps every touch on the Customer Card, so long-term history is visible when the customer comes back.
A day with the Nurture Agent
A buyer who purchased last spring gets a service reminder timed to their ownership, not to a campaign calendar. They reply asking about trading into something bigger next year — the Nurture Agent logs it, flags the timing on their card, and the store knows about a future deal months before the customer walks in.
Guardrails
Frequency is capped by the dealer's rules; nurture is a relationship, not a drip blast. Every touch uses approved messaging, and any buying signal moves the conversation to a human.
What setup takes
The post-sale touch schedule they want, service reminder timing, and approved messaging.
The nurture sequences, the frequency caps, and the hand-off triggers when a buyer signals intent.
The store's name stays in front of its buyers for years, and repeat business starts in the system instead of by luck.
How it connects
It works the same owned database the Prospect Agent mines — Nurture keeps it warm, Prospect acts on the signals — and its service reminders set up the Service-to-Sales Agent's best conversations.
Meet the Crew — watch & listen
The whole crew, walked through in one video and one podcast — generated from the same explainer source these pages are built from, and branded by LotLogix.